TAKE UP TO 7 DAYS TO TRY ON YOUR COLLECTION AND DECIDE WHAT TO KEEP.
How often will I receive a Dylan Delivered Box?
Dylan Delivered can be ordered either as a single purchase or on a recurring basis. Spice up your wardrobe with a stand-alone order or stay high-fashion all year long with a regularly-scheduled deliveries - it’s really up to you! In fact, the frequency can be adjusted at any time by request.
How many items will be included in my box?
Each Dylan Delivered box will contain a custom assortment of items based on the details of the submitted questionnaire.
· The Bronze collection contains a minimum of 3 items.
· The Silver collection contains a minimum of 4 items.
· The Gold collection contains a minimum of 5 items plus a bonus item to keep for trying out the service.
Is the $20 styling fee refundable?
The styling fee is not refundable.
Do I have to keep all of the items?
Absolutely not! We want you to be happy; so only keep the items you love. But keep in mind that there will be a 15% discount applied to your merchandise total if you decide to keep the whole collection.
How long do I have to decide on an item?
Dylan Delivered clients have 7 days from receipt of the box to ship out returns. The day of delivery counts as Day 1. If the return shipping label has not been scanned by the shipping company by the end of Day 7, we will assume that you love the whole box and complete the sales transaction for all items in the box (minus an awesome discount!)
How do I return an item?
We hope you love each and every item selected just for you, but each Dylan Delivered shipment will include a pre-printed and pre-paid return label. Simply replace the label on the original box with the return label and drop it off at UPS. All items must be returned in new condition with tags attached. Any returns which are not in new condition or received without tags will be subject to a 25% restocking fee.
Do I have to pay for shipping?
The cost of shipping to clients will be factored into the box value and returns are free if using the return label included with the delivery.
Will I receive a discount on my purchase?
Yes, Dylan Delivered clients will earn a 15% discount if they keep the entire collection.
How long until I receive my item?
Dylan Delivered is committed to having your curated collections on your doorstep within 10-12 days of submitting the style questionnaire.
Where do you ship to?
Dylan Delivered can be shipped to locations within the United States of America.
What if I want to return something after 7 days?
If any Dylan Delivered items are returned outside of the 7-day trial window, they will be subject to a 25% restocking fee.
What if I want to exchange an item for a different size or color?
Simply return the item using your pre-paid shipping label and call us at (805) 586-2395 to order the item you want.